STUDIO POLICY

At East Point School of Music (hereinafter referred to as "the Studio"), we are committed to providing high-quality instruction in a structured, supportive, and professional learning environment. These Studio Policies apply to all lessons, programs, services, and activities conducted by or on behalf of the Studio.

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By enrolling in lessons or participating in Studio programs, students and parents/guardians acknowledge and agree to the policies outlined below. These policies include, but are not limited to, attendance, missed and makeup classes, cancellations, refunds, scheduling, and other matters necessary to ensure the smooth operation of the Studio and a positive learning experience for all students.

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Please read these policies carefully before enrolling, as they form part of your agreement with the Studio.

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REGISTRATION FEES

All registration fees are non-refundable and non-transferable.

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CLASS TUITION & REFUNDS

​Our vocal programs are offered in 6–10 week sessions for private, semi-private, and group classes.

Once a student attends any class within the enrolled session, all tuition payments for that session become non-refundable.

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NOTE: Approved refunds will only be processed if all required banking
             information is submitted within 30 days of completing the cancellation
             form.

             Failure to provide the required banking details within this timeframe will
             result in the forfeiture of the refund.
 

​Refunds will not be issued for:

• Missed classes

• Partial attendance

• Scheduling conflicts (unless communicated otherwise)

• Voluntary withdrawal after classes have begun
   

CANCELLATION REQUESTS

Students wishing to withdraw from classes must submit a Class Cancellation Request Form. Submission of a cancellation request does not guarantee a refund.​

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STUDIO CANCELLATIONS

If a class is canceled by the studio or instructor, a makeup class, studio credit, or alternative arrangement may be provided.

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POLICY ARGEEMENT

Enrollment and Registration Fee payment for any class confirms acceptance of this cancellation and refund policy.

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MISSED & LATE CLASS POLICY

To ensure fairness and keep our schedule running smoothly, please review the following attendance policy:

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MISSED CLASSES​

Tutor-Cancelled Classes

If a tutor is unable to attend a scheduled class, the student will automatically receive a makeup class for the full length of the missed class:

• 30-minute class: 30-minute makeup class

• 60-minute class: 60-minute makeup class

Tutor-cancelled classes do not count against the student’s makeup allowance.

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Student-Cancelled or Missed Classes

Students must provide at least 24 hours’ notice if they are unable to attend a scheduled class in order to be eligible for a makeup class.

Same-day cancellations or missed classes are not eligible for a makeup class, except in the case of a genuine emergency. Emergencies will be considered on a case-by-case basis.

When eligible, student makeup classes are based on 50% of the original class length:

• 30-minute class: 15-minute makeup class

• 60-minute class: 30-minute makeup class
   

Makeup Allowance by PROGRAM Length

Each student receives a set number of student-missed-class makeup sessions based on the length of their program:

• 8-week program: 1 makeup class

• 10-week program: 2 makeup classes

The makeup allowance applies to student-missed classes only. Tutor-cancelled classes are automatically eligible for a full-length makeup class and do not count against the student’s makeup allowance.

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LATE ARRIVALS

• Students are expected to arrive on time for all scheduled classes.

• Time lost due to a late arrival cannot be added to the end of the lesson or carried over to another session.

• It is the student's responsibility to arrive on time and be ready to begin at the scheduled lesson time.
   

We appreciate your understanding and cooperation in helping us maintain a consistent schedule for all students.